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Privacy Policy
How Nexus SME Solutions collects, uses and protects your personal information.
Last updated: 08/10/2026
1. About This Privacy Policy
This privacy policy describes how Nexus SME Solutions handles personal information when you use our website, contact our business, or use our digital services. We are committed to protecting your privacy in accordance with UK data protection laws.
2. Who We Are
The data controller is Sylvester Foley, residing at Malvern, Worcestershire, United Kingdom. For privacy matters, contact privacy@nexussmesolutions.co.uk. Nexus SME Solutions provides business support, sales support, and digital services to UK start-ups and SMEs.
3. Information We Collect
We may collect and process categories of personal information including names, contact details, business information, correspondence, and technical website usage information.
- Identity and Contact Data
- Business Development Data
- Enquiry and Correspondence records
- Technical and Usage Data
4. How We Collect Your Information
Information is primarily provided directly by you when you interact with our business, request services, or use our website technologies.
- Direct interactions (form completion, email, phone)
- Website technologies (cookies, analytics)
- Client onboarding and project scoping
5. How We Use Your Information
We use your information to operate our business and provide the business support and IT services you request.
- Managing enquiries and preparing quotations
- Delivering technical and consultancy services
- Business administration and communication
- Legal compliance and security maintenance
6. Our Lawful Bases for Processing
Under UK GDPR, we process information based on appropriate legal grounds dependent on the activity.
- Performance of a contract
- Steps before entering a contract
- Legitimate business interests
- Legal obligations
- Consent (where specifically requested)
7. Sharing Your Information
We share information with professional advisers only where necessary. Nexus SME Solutions does not sell your personal information to third parties.
8. International Data Transfers
Personal information may be processed outside the UK by our service providers. Where this occurs, we ensure appropriate safeguards are used according to legal requirements.
9. How Long We Keep Your Information
Nexus SME Solutions only keeps personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services, responding to enquiries and meeting legal, accounting and regulatory obligations.
We generally apply the following retention periods:
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General enquiries: Up to 12 months after our last meaningful communication, unless the enquiry leads to an ongoing business relationship.
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Customer and project records: Generally up to 6 years after the business relationship or project ends, where necessary for contractual, legal or legitimate business purposes.
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Invoices, payments and accounting records: Generally at least 5 years after the relevant tax filing deadline, or longer where applicable law requires.
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Marketing information: Until you unsubscribe, withdraw consent where applicable, or we determine that the information is no longer required.
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Website analytics and cookies: According to the retention periods of the relevant services, as explained in our Cookie Policy.
When personal information is no longer required, we will securely delete or anonymise it, unless we are legally required to retain it for longer.
10. How We Protect Your Information
We employ appropriate technical and organisational measures to protect your data. While we strive for excellence, no electronic storage or transmission can be described as 100% secure.
11. Cookies and Website Technologies
Our site uses essential cookies for operation. Optional analytics or performance cookies are activated only with your consent. Please refer to our separate Cookie Policy for more information.
12. Marketing Communications
We may communicate regarding our business solutions if you have requested details or are an active client. You can unsubscribe or change preference at any time.
13. Your Data Protection Rights
Under UK law, you have specific rights concerning your data. Please contact us to exercise these rights.
- Right to Access and Correction
- Right to Erasure and Restriction
- Right to Object and Withdraw Consent
- Right to Data Portability
14. Complaints
If you have any concerns about how Nexus SME Solutions collects, uses or protects your personal information, please contact us at privacy@nexussmesolutions.co.uk.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
For further information or to submit a complaint, please visit:
15. Changes to This Privacy Policy
We may update this policy periodically. The latest version and effective date will be posted clearly on this page.
16. Contact Us About Privacy
Contact Nexus SME Solutions for privacy enquiries via Email: privacy@nexussmesolutions.co.uk.